Shipping policy

Shipping Policy

Last updated: October 26, 2026

Welcome to Desertnest! This Shipping Policy explains how we process, ship, and deliver orders placed through our store and website (the “Services”). This Shipping Policy is part of our Terms of Service. By placing an order with Desertnest, you agree to this Shipping Policy.

1. Order Processing

We aim to process orders promptly after payment is received and the order is confirmed. Orders are typically processed and delivered within 3 to 5 business days, subject to destination, shipping method, and events outside our control.

Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays may begin processing on the next business day.

2. Shipping Destinations

We ship to the destinations available at checkout. If your country or region is not available at checkout, we do not currently ship there. We may update our shipping destinations at any time without notice.

3. Shipping Rates

Shipping rates are calculated at checkout before you complete your purchase. Rates may vary based on destination, order weight, dimensions, shipping method, and any promotions that apply. Any free shipping offer is subject to the terms of that promotion.

Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs, or import charges.

4. Delivery Times

All delivery times are estimates only and are not guaranteed. While we aim for delivery within 3 to 5 business days, actual delivery may take longer due to destination, shipping method, carrier delays, customs processing, weather, or other events outside our control.

5. Order Tracking

When available, we will send tracking information to the email address or phone number you provide at checkout after your order ships. Tracking updates may take time to appear and are provided by the carrier.

6. Customs, Duties, and Taxes

For international orders, customs, duties, taxes, and import charges may apply. These charges are the responsibility of the recipient unless applicable law requires otherwise. Desertnest does not control these charges and cannot predict their amount. Please check with your local customs authority before ordering.

7. Delivery Delays

We are not liable for shipping and delivery delays. We are not responsible for delays caused by shipping carriers, customs processing, natural disasters, severe weather, labor disputes, supply shortages, utility or telecommunications outages, cyber incidents, governmental actions, or other events outside our reasonable control.

To the fullest extent permitted by applicable law, title and risk of loss pass to you when we transfer products to the carrier, unless applicable law provides otherwise.

8. Incorrect Address or Failed Delivery

Please ensure your shipping address and contact details are correct at checkout. If you notice an error, contact us immediately at desertnestshop@gmail.com. We cannot guarantee changes after an order has been processed or shipped. If a package is returned or cannot be delivered due to an incorrect or incomplete address, refusal, or failure to collect, additional shipping or reshipping charges may apply.

9. Lost, Damaged, or Missing Packages

If your package appears lost, damaged, or missing, please contact us as soon as possible at desertnestshop@gmail.com so we can review the matter with the carrier. Please keep all packaging and photos of any damage, as the carrier may require them. Resolution depends on the carrier’s investigation and applicable law.

10. Returns and Exchanges

Returns and exchanges are subject to our Return and Refund Policy. Shipping costs for returns or exchanges will be handled according to that policy and applicable law.

11. Contact

If you have questions about this Shipping Policy or your order, please email us at desertnestshop@gmail.com. You can find our other contact details in our contact information policy.